Ive been a subscriber for almost a year when the iPad app froze and ended crashing every time I tried to opening it again. Was not able to sign back into the account (in order to reinstate ad free version). Never heard back from support and my email address was no longer recognized by their system (even though they have sent me emails using same address). Was not able to continue with existing subscription and decided to renew. I ended up having to buy two subscriptions as their system did not automatically renew the same apps subscription on my iPhone. App worth it for weather however not for the frustration that comes with it. Fix and refund.